Frequently Asked Questions
- Is shopping on the Internet safe?
- How are orders shipped?
- How long will it take to receive my order?
- What if I'm not happy with my order?
- What if I did not receive a confirmation/tracking email?
- What if I don't know my size?
- What if I don't see what I want?
- Special order policy
- Who sees my personal information?
- Do you stock your inventory?
- What if I have a question about an order I have placed?
- What if I changed my mind about my order?
- What payment types do you accept?
- Do you have a print catalog?
- Do you offer narrow widths?
- Do you ship internationally?
- Can you ship to my hotel or motel?
Is shopping on the Internet safe?
Using your credit card to buy over the Internet can be just as safe as using it to pay for dinner and a movie, as long as your internet merchant takes the right steps to ensure your security. Your personal information and credit card data are encrypted using SSL technology (secure socket layering). This security feature turns on automatically when you begin entering your personal billing and shipping information to ensure that no one has access to it except you and 2BigFeet.com. At that point, most browsers will display a "lock" symbol at the bottom of the screen to verify that the security feature is working. It will also change the page name to "https://..." The "S" stands for SECURE.
Our personal guarantee to you is as follows: In the unlikely event that your credit card number is mis-used as a result of your shopping with 2BigFeet.com, you will pay nothing. The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If fraudulent charges do occur, 2BigFeet.com will pay the $50.00 on your behalf. If such an event does occur, you must notify your credit card provider immediately.
How are orders shipped?
Most orders received before 11:00 a.m. are shipped out that day. We make every effort to ship your shoes quickly so you can start enjoying them. Orders received on Saturday or Sunday will be shipped on the following Monday.
We ship most of our orders via UPS. Ground orders will arrive in 2-7 business days (after the item ships) depending on your location. 2nd Day Air and Next Day Air shipments are also available. UPS does not consider Saturday or Sunday to be shipping days. If you need a package to arrive on Saturday, please call us for accurate shipping information.
Our system automatically calculates your shipping based on your zip code. After entering your zip code and clicking the "Recalculate" button our system will display the available shipping options below. In some cases, Next Day Air and Next Day Air Saver may not be available in your area. In this case, our system will not display them as options.
If you chose UPS as your shipping method, you will receive an email notification when your order is received by UPS. The email will include basic information such as the ship-to address and a tracking number. You can track your packages by clicking the link provided by UPS.
All orders that must ship to a P.O. box or A.P.O. box, as well as all orders to Alaska and Hawaii, are shipped via the U.S. Postal Service Priority Mail. In this case, delivery is usually in 2-3 days. The shipping charge for this service is calculated automatically. If Next Day or Second Day service is required to a P.O. or A.P.O. box, Alaska, or Hawaii, please call us for accurate pricing.
Socks, Insoles and other small items may be shipped USPS Priority Mail to save you time and money.
How long will it take to receive my order?
Shipping times vary depending on the service. Our most popular shipping method, UPS Ground, generally delivers 1-6 business days after your order ships. Most in-stock orders placed before 2 PM ship the same day. You will receive an email confirmation when your order ships. For UPS shipments, you will also receive a tracking number.
UPS Ground estimated delivery times are below. Most orders ship from our warehouse in LaGrange, GA (unless otherwise noted on the product page).
UPS does not deliver on Saturday (without extra fees) or Sunday. Orders placed on Saturday, Sunday or a major holiday will not be shipped until the following business day.
What if I'm not happy with my order?
Please see our Satisfaction Guarantee.
What if I did not receive a confirmation/tracking email?
Sometimes, email from 2BigFeet may end up in your SPAM folder. Check your Junk Mail or SPAM folder for the email. If you find it, make sure to mark it "NOT Spam."
Make sure to add "info@2bigfeet.com" to your address book.
What if I don't know my size?
Measure your shoe size with our Size Chart.
What if I don't see what I want?
We are adding to our selection as fast as we can, so if you don't see what you're looking for, check back soon. If you are aware of a shoe company that makes large sizes, please let us know and we'll contact them.
Most importantly, we want to make you happy. If we can't help you, we will try to find someone who can. Just give us a call.
Special Order Policy
We will be glad to order any shoe made by the manufacturers we carry. Unfortunately, we do not accept returns or exchanges on special orders.
Who sees my personal information? (Privacy Policy)
When you place an order with 2BigFeet.com, your personal information is secured and transmitted directly to us. We use that information to verify your credit card information and get your order to you. That's it. If you choose to sign up for our newsletter, we will send approximately one email per month regarding new additions, specials, etc.
We promise to never ever give out our customers' personal information to anyone (unless they're holding a warrant!)
About mailing lists, etc., we don't buy our customers, and we won't sell our customers... Period.
We use cookies to store information about your shopping cart... products, quantities, etc. NO personal information is stored in cookies.
For a more detailed and "legal" copy of our privacy policy, click here.
Do you stock your inventory?
Yes, we try to stock every shoe you see on our site. If you have been shopping for a while on the Internet, you might have noticed that many online retailers of shoes drop-ship their goods directly from the manufacturer, or they have a retail store that supplies their inventory.
We try to stock everything we sell. Sure, it would cheaper for us to drop-ship them, but it's better and faster for our customers if we warehouse and ship our products ourselves. If we are out of stock in the item you order we will drop-ship it directly from the manufacturer to your door to save you time.
What if I have a question about an order I placed?
Just pop us an e-mail or give us a call. We'll be glad to answer any questions you might have.
What if I changed my mind about my order?
Again, just pop us an e-mail or give us a call. We'll be glad to change or even cancel an order you've placed.
What payment types do you accept?
We accept Visa, Mastercard, Discover, American Express, PayPal, and money orders / cashier's checks. When paying by cashier's check, money order, etc. please allow time for payment to clear the bank before goods are shipped.
Do you have a print catalog?
Our inventory changes daily and we are constantly adding new brands. We therefore do not offer a print catalog. Our website is the best way to keep our inventory quantities up to date to make it easier for you to shop with us.
Do you offer narrow widths?
Most manufacturers do not offer narrow widths above size 13. We do have one brand that offers one shoe in narrow widths up to size 17. The Propet Stability Walker (white only) is available in sizes 14 narrow through 17 narrow.
Do you ship internationally?
We ship to most major countries. Add your selected items to your shopping cart, choose your country from the drop down menu, enter your postal code, then click "recalculate" to view shipping options available to you. Don't see your country listed? Send us an email and we can see if it's possible to ship to you. For international orders the billing and shipping addresses must match.
Can you ship to my hotel or motel?
Unfortunately we cannot ship to hotels, motels, or resorts where you may be staying on business or vacation. We can certainly ship to your home billing address so that your order is waiting when you return.
What our customers have to say
The shoes are great!!! I am so glad I found your store online. Big shoes are so hard to find. I fully intend to hand out those business cards to relatives and friends. Thank... - Lacey in Iowa
I just want to thank you so much for the shoe's we received yesterday. I have a 13-year-old daughter with a size 15 shoe. We have basically given up on finding her women's... - Robbin in Virginia